Shipping and Delivery Policy
Vikaboni has partnered with two leading delivery companies, to ensure that your orders are delivered securely and on time.
Delivery Service Options
i) Express Delivery Services: Monday to Saturday 1-24 hrs.
Applicable only for consignment products that are stored and fulfilled by Vikaboni Delivery is only
within Nairobi and currently offered during Business Days (excludes Sundays & Public Holidays) of
ii) Standard Delivery Service: 1-24 hrs.
Applicable to all Products listed on Vikaboni Delivery service covers over 100 locations in other towns countrywide and which are within the delivery network of our Logistics partners.
Sundays & Public Holidays excluded.
Where do we deliver?
Delivery locations include Nairobi and most major towns in Kenya.
Delivery timelines are calculated by taking the estimate shipping (when order processing at the warehouse is complete and ready for dispatch) date and adding the transit time (the time it takes a package to travel from the hubs to Buyer destination address either to Nairobi or other towns).
This will differ based on the shipping service choice made by the buyer.
For Express and Standard services, the transit time-period is calculated strictly using business days,which excludes Sunday and Public holidays.
How much does delivery cost?
Our delivery services are based on destination and perishability of the product.
How is packaging done?
Vikaboni uses eco-friendly bio-degradable and recyclable packaging bags to package your orders.
This is in line with the Vikaboni commitment of taking moral responsibility of managing our
environmental impact, and recognizing that environmental considerations are an integral part of our overall business strategy.
Our range of different box sizes are designed to accommodate all types of product shapes and sizes.
This gives you the assurance and confidence that your order will be secure and well protected to arrive safely at your doorstep.
Packaging multiple orders?
Multiple orders will be combined into the same package to reduce cost and number of packages shipped to a customer.
How to track your orders status.
Orders status can be tracked using the order numbers provided once a purchase is completed.
A link is provided where the buyer can view the progression of the order from the moment the order is placed, processed, dispatched, and shipped to deliver. Any issues can also be viewed.